When will my skincare order move?
After payment authorization, normal preparation takes 1–2 business days. Shipping travel is separately estimated at 4–6 business days after dispatch; available delivery fees appear at checkout. See the Shipping Policy for tracking and delivery issues.
Can I return a new item because I changed my mind?
Yes, an eligible non-defective item may be returned when it remains new, unused and in original condition. We also consider defective or incorrect items and accept eligible exchanges. Start the request within 30 days after delivery and obtain approval before mailing. The free prepaid return label is included in the package for eligible postal returns, and no restocking fee applies. Details are in the Refund Policy.
What happens after approval?
For an approved refund, the original payment method is credited or the refund is initiated within 10 days; bank posting may take longer. Replacement choices depend on stock. Tracking information follows dispatch, and checkout shows the available payment choices.
Where can I ask or make a privacy request?
Use Contact Us for order support. The Privacy Policy explains privacy choices and requests.